Caresse Jackman d1c1c
Consumer Investigative Reporter 4g415m
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Caresse is based in Washington, D.C. with Gray Television’s InvestigateTV as a national consumer investigative reporter. Prior to InvestigateTV, she was a Consumer Investigative Reporter at WSMV-TV in Nashville, TN. She has prior reporting experience at WWL-TV in New Orleans, WJRT in Flint, MI and WCBI in Columbus, MS. Caresse’s work has contributed to her stations winning multiple Emmy and Edward R. Murrow awards. She started her career behind the scenes as a producer at WJTV in Jackson, MS. Caresse is a graduate of the University of Georgia and is a member of the National Association of Black Journalists, Investigative Reporter and Editors, the Ida B. Wells Society for Investigative Reporting, and Alpha Kappa Alpha Sorority, Inc. 62191p
‘Say something!’ Fed report urges action to combat scams 5e4t9
Updated: Jun. 6, 2025 at 1:54 PM CDT
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By Caresse Jackman
The FTC saw a 25% increase in losses to scams in 2024. Consumer Investigator Caresse Jackman speaks with the GAO about how the government is struggling to address this national crisis.
Costly Care: Hospital mergers with doctors’ offices contribute to patients footing the bill 2z2s4z
Updated: Jun. 5, 2025 at 1:04 PM CDT
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By Caresse Jackman
Some patients who receive the same procedure from their doctors are hit with a bigger bill because of a change in business structure
Expert advice to protect elderly loved ones from financial abuse 1b86i
Updated: Jun. 4, 2025 at 2:05 PM CDT
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By Caresse Jackman
Scammers are cashing in on America’s aging population and it’s not always strangers doing the stealing. Consumer Investigator Caresse Jackman shares how to spot elder fraud and protect the people you love most.
Fired federal safety watchdogs claim dangerous toy, battery and baby rocker regulations in jeopardy 4m2l2j
Updated: Jun. 2, 2025 at 3:48 PM CDT
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By Jill Riepenhoff, Caresse Jackman and Jamie Grey
A directive by the White House in May to fire the three Democrats on the 5-member U.S. Consumer Product Safety Commission has left an untold number of proposed safety rules in limbo.
Bridging the wild: Campaign pushes for crossings to curb animal collisions 1a1266
Updated: May 28, 2025 at 2:06 PM CDT
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By Caresse Jackman
There are over 1 million auto accidents involving wildlife each year and they can happen in a split second. Consumer Investigator Caresse Jackman talks to Environment America about ways to reduce auto collisions with wildlife.
AARP concerned about credit card debt of those 50+ 1i6n5n
Updated: May 21, 2025 at 1:49 PM CDT
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By Caresse Jackman
A new survey from AARP finds nearly half of adults aged 50 and older are carrying credit card debt. For those with lower incomes, credit cards often become a necessity just to make ends meet. Consumer Investigator Caresse Jackman talks with them about their findings and has important tips on how to get your debt under control.
Expert advice on crypto investing 4b3tl
Updated: May 14, 2025 at 1:59 PM CDT
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By Caresse Jackman
Investments and interest in crypto are climbing. But for many consumers, this digital currency remains a mystery. Consumer Investigator Caresse Jackman sits down with Edelman Financial Engines to break down crypto investing and how you can safely get involved.
Dead Zone: Flawed federal programs maroon rural Americans in telehealth blackouts v362v
Updated: May 14, 2025 at 6:34 AM CDT
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By Sarah Jane Tribble, KFF Health News, Holly K. Hacker, KFF Health News, Caresse Jackman, Owen Hornstein, Emily Featherston and Brandon Wissbaum
Taxpayers, through federal infrastructure programs, have paid billions of dollars to internet companies to hook up rural Americans. Some communities have nothing to show for it.
‘See you in court’: Consumer Product Safety Commission say they are being fired by President Trump 5y3i4
Updated: May 9, 2025 at 4:19 PM CDT
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By Jill Riepenhoff, Jamie Grey and Caresse Jackman
The three Democrats who serve on the U.S. Consumer Product Safety Commission announced they were fired by President Donald Trump but say he has no authority to do so.
Ending the Stigma: ‘National Scam Survivor Day’ raises awareness for consumer protection g3k1t
Updated: May 8, 2025 at 6:26 AM CDT
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By Caresse Jackman and Michael Estrabillo
Our investigators spoke with consumer advocates and scam survivors about the importance of speaking out to address scams impacting Americans.
New data examines immigrants’ role in U.S. food supply 1h1j3b
Updated: May 7, 2025 at 1:47 PM CDT
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By Caresse Jackman
New data is providing insight into the role immigrants play in our nation's food supply chain. Consumer Investigator Caresse Jackman speaks with experts from the Migration Policy Institute about how immigration affects food production and availability.
Storm warning: How to spot disaster scammers before they hit your wallet 454t1u
Updated: Apr. 30, 2025 at 1:14 PM CDT
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By Caresse Jackman
Storms can devastate homes and wallets. Consumer Investigator Caresse Jackman talks to the BBB about why you should be wary of storm chasers and how to protect your money after a disaster.
What you need to know about defaulted student loans after Education Department’s collections notice g5d2e
Updated: Apr. 25, 2025 at 9:48 AM CDT
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By Caresse Jackman
In a press release issued April 25, the Department of Education announced that its Office of Federal Student Aid (FSA) will resume collections of its defaulted federal student loan portfolio on Monday, May 5.
The front lines of fraud: Military consumers hit hard by scams 34234y
Updated: Apr. 23, 2025 at 1:42 PM CDT
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By Caresse Jackman
A report from the BBB highlights the challenges military families face when it comes to scams. Consumer Investigator Caresse Jackman takes a closer look and shares tips on how service and their families can protect themselves.
Experts warn ‘accidental texts’ may be an intentional scam 4k5w2e
Updated: Apr. 16, 2025 at 1:49 PM CDT
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By Caresse Jackman
A “wrong number” text could be more than a mistake – it might be a trap. Consumer Investigator Caresse Jackman shares tips from the AARP on how to identify and report these so-called wrong number scams.
Bots looking for love: How new romance scams are costing victims thousands 706s73
Updated: Apr. 11, 2025 at 10:55 AM CDT
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By Caresse Jackman
Would you know a person generated by AI if you saw one? Experts at the Evidence-Based Cybersecurity Research Group and Better Business Bureau warn bad actors are using it in the latest romance scams with unsuspecting victims being tricked out of money and personal information. Consumer Investigator Caresse Jackman spoke with experts who shared tips on how you can spot a fraudster.
What consumers need to know about tariffs imposed by the Trump istration 646r3l
Updated: Apr. 10, 2025 at 6:52 AM CDT
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By Caresse Jackman
Over 80% of consumers believe tariffs will drive up prices, according to a recent report from Credit Karma. Consumer Investigator Caresse Jackman explores tariffs, their effect, and strategies to save money as prices are expected to rise.
Dead Zone: Rural hospitals and patients are disconnected from modern care 2y645j
Updated: Apr. 10, 2025 at 6:52 AM CDT
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By Sarah Jane Tribble, KFF Health News, Holly K. Hacker, KFF Health News, Caresse Jackman, Owen Hornstein, Emily Featherston and Brandon Wissbaum
Technological gaps handicap rural hospitals as billions in federal funding to modernize infrastructure lags. Reliance on dated systems is eroding care.
Tax Tips 2025: How to file for free, make the most of your refund this tax season 2y6o46
Updated: Apr. 3, 2025 at 6:48 AM CDT
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By Rachel DePompa, Caresse Jackman, Daniela Molina and Wade Smith
InvestigateTV Consumer Investigative Reporters Rachel DePompa and Caresse Jackman detail a number of tax season topics to help you before and after filing in 2025.
New online curriculum aims to decrease child exploitation online 5g4h4f
Updated: Apr. 2, 2025 at 2:18 PM CDT
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By Caresse Jackman
Meta recently rolled out a new curriculum designed to help students across the country avoid online exploitation. Consumer Investigator Caresse Jackman sits down with them to learn more about what’s being done to protect children from dangers lurking online.
Look before you swipe: How to spot card skimmers u186t
Updated: Mar. 29, 2025 at 6:34 AM CDT
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By Caresse Jackman
LendingTree said 29% of consumers suspect they’ve been victims of card skimming. Consumer Investigator Caresse Jackman speaks to them about how to protect yourself.
Americans’ medical debt crisis: Fight over credit report protections intensifies 3n5u4d
Updated: Mar. 26, 2025 at 4:15 PM CDT
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By Caresse Jackman
Americans borrowed an estimated $74 billion for medical bills last year, according to a West Health-Gallup survey. And now an effort is underway to reverse a rule that would remove medical debt from credit reports. Caresse Jackman reports.
Broken Trust: Family demands answers from Medical Group Home on treatment of non-verbal woman 2e4x4v
Updated: Mar. 19, 2025 at 6:50 AM CDT
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By Caresse Jackman, Brandon Wissbaum and Scotty Smith
“I feel hopeless. I feel helpless." A New Jersey family is demanding ability and transparency after a non-verbal family member suffered mysterious injuries, bruising and more while in the care of a Group Home.
Top Medicare Part D drugs have doubled in cost, report finds 2s5c9
Updated: Mar. 12, 2025 at 2:04 PM CDT
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By Caresse Jackman
“People are having to choose between the prescription drugs that they need and… food or their rent.” Consumer Investigator Caresse Jackman talks to AARP about why costs have skyrocketed and possible solutions.
Millions in US live in places where doctors don’t practice and telehealth doesn’t reach 5u4n4l
Updated: Mar. 11, 2025 at 6:53 AM CDT
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By Sarah Jane Tribble, KFF Health News, Holly K. Hacker, KFF Health News, Caresse Jackman, Emily Featherston, Owen Hornstein and Brandon Wissbaum
Nearly 3 million Americans live sicker, shorter lives in the hundreds of rural counties where doctor shortages are the worst and poor internet connections mean little or no access to telehealth services.
How to fight against denied medical claims and hefty bills z2dz
Updated: Mar. 5, 2025 at 2:02 PM CST
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By Caresse Jackman
It’s a problem many Americans face: receiving a hefty medical bill after their insurance company denies a claim. Consumer Investigator Caresse Jackman speaks with an insurance expert about how to navigate the appeals process and advocate for yourself.
Declined: How to avoid the credit card swipe scam g3y5g
Updated: Feb. 26, 2025 at 2:00 PM CST
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By Caresse Jackman
Your card gets declined, but is it really a mistake? Consumer Investigator Caresse Jackman talks to the BBB about how scammers are using this little trick to get your information.
AARP issues warning over crypto ATM scams 32d8
Updated: Feb. 19, 2025 at 1:52 PM CST
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By Caresse Jackman
Cryptocurrency has surged in popularity over the past few years, and scammers are now using crypto ATMs to trick consumers into sending them money. Consumer Investigator Caresse Jackman speaks with AARP about how this scam works and how to avoid it.
How to spot ‘marketing spam’ i5n4l
Updated: Feb. 12, 2025 at 1:46 PM CST
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By Caresse Jackman
Recommendation posts on Reddit may not always be genuine, according to personal finance company, WalletHub. Consumer Investigator Caresse Jackman sits down with them to discuss this unique form of spam and how you can spot it.
FTC cracks down on ‘tricky’ auto-renewals e163b
Updated: Feb. 5, 2025 at 1:46 PM CST
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By Caresse Jackman
Trying to cancel a subscription service can be frustrating and difficult. But the FTC has implemented new rules to make it easier. Consumer Investigator Caresse Jackman talks to the agency about how and when the new rules go into effect.
Experts caution job seekers as employment scams skyrocket 2n3q2m
Updated: Jan. 31, 2025 at 9:10 AM CST
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By Caresse Jackman
The Identity Theft Resource Center found job scams increased 118% in 2023 from the prior year. It also found scammers have changed how they approach job seekers. Consumer Investigator Caresse Jackman reports.
More than half of Americans think inflation hits military families harder than civilians, survey finds 4sn41
Updated: Jan. 29, 2025 at 1:54 PM CST
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By Caresse Jackman
Inflation, rising costs, and financial scams are taking a toll on service and their families. Consumer Investigator Caresse Jackman examines the unique financial pressures military families face and the strategies to overcome them.
Scam alerts issued for California wildfire disaster relief 2u4u5v
Updated: Jan. 22, 2025 at 2:01 PM CST
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By Caresse Jackman
Wildfire scam warning! The BBB warns that scammers are already taking advantage of the California wildfires. Consumer Investigator Caresse Jackman explains how to ensure your generous donations don’t fall into the wrong hands.
‘Handed Down, Then Protected’: Indigenous Knowledge of historic sites recognized under new policy 2u4j6b
Updated: Jan. 21, 2025 at 1:11 PM CST
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By Caresse Jackman
In March 2024, the Advisory Council on Historic Preservation approved what they’re calling a groundbreaking policy.
Auto insurance s surge: How to save as rates continue to climb 5dga
Updated: Jan. 15, 2025 at 10:29 AM CST
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By Caresse Jackman
Auto insurance s have soared by 18.6% over the last year, according to a new report by the Consumer Federation of America (CFA).
How to protect yourself from common scams this tax season 65kx
Updated: Jan. 8, 2025 at 1:32 PM CST
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By Caresse Jackman
As tax season kicks off and W-2s begin arriving in mailboxes, consumer experts are warning taxpayers to watch out for scammers posing as tax preparers.
Warning issued over student aid fraud rings 3f3y1t
Updated: Jan. 1, 2025 at 12:41 PM CST
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By Caresse Jackman
The Department of Education is warning students and educators about criminals targeting schools in order to steal financial aid.
Expert advice on gift cards and exchanging presents j406t
Updated: Dec. 25, 2024 at 10:54 AM CST
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By Caresse Jackman
As you enjoy your holiday presents sometimes the gift you receive isn’t exactly the right size. Consumer Investigator Caresse Jackman speaks with the BBB about what you need to know if you plan on returning or exchanging your presents this season.
How to save on holiday road trips 72o40
Updated: Dec. 18, 2024 at 2:10 PM CST
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By Caresse Jackman
Millions of Americans will hit the road this holiday season. Consumer Investigator Caresse Jackman talks to Bankrate about ways to save money on the drive.
Travelers look for ways to cut holiday costs 106i6c
Updated: Dec. 11, 2024 at 2:14 PM CST
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By Caresse Jackman
Could credit card rewards program help you save on travel this holiday season? Consumer Investigator Caresse Jackman talks to WalletHub about ways to save on your travel budget.
Investment scams on the rise and losses are growing 2r6h3v
Updated: Dec. 4, 2024 at 1:54 PM CST
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By Caresse Jackman
The BBB reports a sixfold increase in investment scam losses since 2021. Consumer Investigator Caresse Jackman spoke with them about what else they found and how you can protect yourself from these schemes.
Lead Out: Water systems nationwide miss crucial deadline to identify their lead pipes 3r6e16
Updated: Dec. 2, 2024 at 10:28 AM CST
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By Caresse Jackman and Daniela Molina
Water systems across the country were required to meet an October 16 deadline to turn their lead service line inventories.
Scammers eager to profit from Black Friday shopping weekend 1s2n6y
Updated: Nov. 27, 2024 at 2:01 PM CST
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By Caresse Jackman
183 million shoppers will hit stores and the web this holiday weekend. Consumer Investigator Caresse Jackman talked to WalletHub about ways to avoid getting scammed during the buying frenzy
Lawsuit aiming to protect children filed against Meta, Snap 1v6c5o
Updated: Nov. 20, 2024 at 1:37 PM CST
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By Caresse Jackman
An increasing number of state attorneys general are taking aim at social media giants over the alleged harmful effects their platforms have on children. Consumer Investigator Caresse Jackman sat down with New Mexico’s attorney general, one of the latest to take legal action.
Consumer help available for those who serve 522u4q
Updated: Nov. 13, 2024 at 1:35 PM CST
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By Caresse Jackman
Thousands of service have reported financial issues, from fraud to credit errors. Consumer Investigator Caresse Jackman talks to the CFPB about free help and resources available to military .
Attorneys General work together on social media protections for children 1v2h4d
Updated: Nov. 6, 2024 at 2:01 PM CST
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By Caresse Jackman
Over 40 state attorneys general claim social media harms kids, urge Congress to act. Consumer Investigator Caresse Jackman speaks with two AGs to discuss solutions.
Alerts issued over a rise in QR code scams, known as ‘quishing’ 86t5l
Updated: Oct. 30, 2024 at 2:19 PM CDT
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By Caresse Jackman
“Quishing” attacks have skyrocketed over the last three years. Consumer Investigator Caresse Jackman talks to the ITRC about ways to protect yourself.
Social Security issues cause delay in payments 25625w
Updated: Oct. 23, 2024 at 2:26 PM CDT
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By Caresse Jackman
Millions of Americans rely on Social Security but a report by the AARP found that customer service headaches are leading to delays and backlogs in people getting their paycheck. Consumer Investigator Caresse Jackman looks into what’s being done to make sure people are getting the money they deserve.
Federal report aims to end surprise ambulance bills 1t4d71
Updated: Oct. 16, 2024 at 2:53 PM CDT
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By Caresse Jackman
A new report outlines ways Congress can protect consumers from surprise ambulance bills. Consumer Investigator Caresse Jackman talks to PIRG about how this bill could save consumers big bucks.
Experts warn of voter scams as election approaches x1l1r
Updated: Oct. 9, 2024 at 1:03 PM CDT
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By Caresse Jackman
Secretaries of State nationwide are warning of scams targeting voters as the election rapidly approaches.